Floor Manager

Floor Manager

Location: Hutch + Waldo UES

The Role

The Floor Manager really owns the execution of service on the floor, by guiding the team of floor staff to deliver an exceptional experience at every stage of the guests journey.

You will have experience in managing a team, ideally in a fast paced environment with an emphasis on high service standard and premium product offerings. Working closely with the Venue Manager, in this role you will be:

• Leading from the front, ensuring your team understand what exceptional looks like everyday

• Up-skilling and developing each team member specifically around premium product knowledge and service standards

• Managing day to day operations with sophistication and personality

• Ensuring each and every guest has a seamless and entertaining experience in our venue

The Requirements

To be successful in this role you will ideally:

• Have at least 6+ months experience working in a similar Manager or Assistant Manager role

• Experience within a high-end establishment either in hospitality or retail will be highly desired

• Have a passion for customer service and creating the best experience possible for your guests

• Enjoy working and get a real buzz out of ensuring a magical day of service is had by all.

The Reward

You will be joining a dynamic business at a time of rapid growth with exciting projects on the near horizon. This means, every day will present you with a lot of variety and room for improvement and innovation.

 Lido offers a range of benefits including the opportunity to drive change in our industry, staff discounts across our venues, partner discounts, fantastic development opportunities and a strong and supportive team culture.